Animal Encounter Experience FAQ's

What can I expect during the experience?
Your encounter will be guide by a member of our animal care team as you learn fun facts about our Animal Ambassadors. We cannot guarantee animals will want to be petted or accept treats. Animal interaction is freely the animal's choice. Touching is also at the discretion of our keeper staff, but you are always welcome to take as many photos as you'd like.

Animal encounters may include exposure to loud noises and strong odors.

Participants who do not follow encounter instructions provided by staff will be asked to leave and will forfeit their registration fees.
How far in advance do I need to reserve my experience?
Animal encounters must be booked at least two-hours in advance.
How long do the experiences last?
Each experience has an average duration of 20-30 minutes.
Where do I check-in for my encounter?
Please arrive to the farm and check-in at admissions at least 30 minutes prior to your scheduled encounter.

The admissions attendant will provide you the meeting point location for your encounter at that time.

You will need to arrive at your encounter meeting point at least 10-minutes prior to your scheduled encounter. All named participants must arrive together and the experience will start on time. Late arrivals will not be permitted to join the experience.
Do you provide discounts to Members?
Yes. Current season pass members qualify for a discount on animal encounter experience. The participant must be named on the pass and named on the encounter reservation ticket.
Does one purchase cover all participants?
No, each animal encounter experience ticket is per person. Encounters are limited to a maximum of five participants per time slot. Smaller parties may be grouped with others.
Does my experience include admission?
Admission to the Farm is not included with your Animal Encounter, but is required for all guests and must be purchased separately. All guests check in at Admissions to enter the farm based on your selected admission ticket arrival time. Make sure to purchase an admission ticket with an arrival time at least 30-minutes prior to your scheduled animal encounter experience. During check-in your will be provided with instructions on where to meet our staff for your animal encounter.
Can I touch or feed the animals?
We cannot guarantee animals will want to be petted or accept treats. Animal interaction is freely the animal's choice. Touching is also at the discretion of our keeper staff, but you are always welcome to take as many photos as you'd like.
Are there any age restrictions?
Yes. Age requirements vary by encounter. Armadillo and Capybara experiences are designed for ages 5 and up, while Prairie Dog and Sloth experiences are designed for ages 8 and up. Children and babies under the designated program age, are not permitted in the encounter experience or animal enclosure areas. Children 15 and under must be accompanied by a paying adult over 18 years of age. Participants who do not follow encounter instructions provided by staff will be asked to leave and will forfeit their registration fees.
Is there a cancellation/late policy?
Tickets are non-refundable. Encounters can be rescheduled online 24-hours before the scheduled time using the ticket processors online portal by setting up an account as offered in your reservation confirmation email. Guests arriving after the start of the encounter will not be able to participate, and the encounter will not be refunded or rescheduled.
What should I wear?
All participants must wear closed-toe shoes for all encounters.
Will I be able to take my personal belongings with me?
Strollers and bags are not allowed in the encounter experience or animal enclosure areas. A camera or smartphone to take pictures/video is permitted.
Is this experience wheelchair accessible?
At this time our encounters are not wheelchair accessible.
Can I bring my service animal to an encounter?
Due to the health and safety of our animals, service animals are not allowed with you during your encounter.