HOW LONG IS MY SEASON PASS GOOD FOR?
Season passes are good for the operating season they are purchased in. Passes expire on the last Saturday in October, which is generally the last day of the operating season for the year.
HOW DO I GET MY PASS?
SEASON PASSES PURCHASED ONLINE ARE NOT AVAILABLE FOR SAME DAY USE.

Pass processing takes up to 3-business-days. For same-day or next-day use, season passes should be purchased on-site at admissions when you visit.

Within two-three business days after purchasing a Season Pass the primary pass member will receive an email requesting them to upload a current picture for each named member on their pass. Once the member has uploaded a picture(s); a digital copy of the official pass is emailed to them for that member. The primary member may then either download and print the pass to carry a physical copy or save a digital copy on their phone to present at the admissions window.

Each person listed on the pass will have a unique membership number and pass which should be presented for entry at each visit.

We never mail season passes and are unable to print them on-site.

If a pass member has not uploaded their picture for the pass then they will need to present a photo ID for verification to enter. If the pass member is a minor then an adult listed on their pass must present their photo ID as verification for the child. Pictures must be uploaded after the first visit. Should a member be unable to upload their picture from home, then we are able to take their picture on-site and upload it for them at their next visit.

NOTE: Any Season Passes purchased in the off-season will receive an email requesting photo uploads during the month prior to season opening. For example, passes purchased in December will receive picture requests in March if the Farm re-opens in April for the year.
CAN I USE MY PASS TO ATTEND A FIELD TRIP OR FARM TOUR?
Season pass admission is not valid towards a field trip, homeschool day, tour or group outing.
CAN I USE MY PASS TO ATTEND A BIRTHDAY PARTY?
Yes. A season pass may be used for admission to a birthday party, however, some exclusions may apply to other group outings and events.
WHY DO I HAVE TO LIST EVERYONE BY NAME ON MY PASS?
Each season pass is purchased for a specific person or set of individuals. By naming each member we are better able to protect the integrity of the season pass program and offer more benefits to our participating members.
CAN I GET A REFUND OR TRANSFER MY PASS?
Season passes are non-refundable and not transferable. It is assumed that every pass-holder will have visited often enough to recoup the cost regardless of when the pass was purchased during the season and therefore cannot be carried forward to subsequent years.
I'M PURCHASING PASSES AS A GIFT. IS THERE ANYTHING SPECIAL I NEED TO DO?
Gift purchases should be made online if you would like something to printout and provide the recipient. When purchasing a pass as a gift online, simply input your recipients information into the ticket detail fields. Once your purchase is finalized you will be emailed a receipt which contains a printable ticket(s) which you may print and give to your recipient.

Within two-three business days after purchasing a Season Pass the primary pass member will receive an email requesting them to upload a current picture for each named member on their pass. Once the member has uploaded a picture(s); a digital copy of the official pass is emailed to them for that member. The primary member may then either download and print the pass to carry a physical copy or save a digital copy on their phone to present at the admissions window.

Each person listed on the pass will have a unique membership number and pass which should be presented for entry at each visit.

We never mail season passes and are unable to print them on-site.

If a pass member has not uploaded their picture for the pass then they will need to present a photo ID for verification to enter. If the pass member is a minor then an adult listed on their pass must present their photo ID as verification for the child. Pictures must be uploaded after the first visit. Should a member be unable to upload their picture from home, then we are able to take their picture on-site and upload it for them at their next visit.

NOTE: Any Season Passes purchased in the off-season will receive an email requesting photo uploads during the month prior to season opening. For example, passes purchased in December will receive picture requests in March if the Farm re-opens in April for the year.
I PURCHASED A SEASON PASS BUT DIDN'T RECEIVE AN EMAIL TO UPLOAD MY PICTURE?
When you purchase a season pass, please be aware that it may take two-three business days before your information is completely transferred into our season pass program, which is different than our point of sale system that processed your payment. Once the pass is transferred an email is automatically generated and sent to the email address you provided for the primary adult at time of purchase. The email is from "No-Reply@LuckyLaddFarms" with the subject "Selfie upload for XYZ..."

If you feel that you didn't receive this email after the specified time-frame then first check your Spam or junk mail folder. Next, make sure to have your spouse or other adults listed on the pass check their email, as sometimes members forget which email they have used for the pass. If still unable to locate this email then likely the problem is related to the email address provided; meaning it was either typed incorrectly or your hand-writing was not clearly legible on the form. Should you be unable to locate the "Selfie upload" email then please contact us at fun@luckyladdfarms.com, subject: Season Pass Invite Inquiry, and include your name, the name of all pass members listed on the pass, the date the pass was purchased, and whether the pass was purchased on-site or online so we can investigate and correct any issue relating to your season pass.